If you’re having problems getting or staying connected to your Protect, the following steps show how to clear your Bluetooth cache. This resolves many connectivity issues. 

Android Phones

  1. Swipe down from the top of your screen.
  2. Press and hold on the Bluetooth icon.
  3. Find “Paired devices” and choose “Tended Protect”.
  4. Press the cog symbol and select “Unpair” or “Forget”.


iOS Phones

  1. Open the "Settings" app.
  2. Select “Bluetooth” and choose “My Devices”.
  3. Look for “Tended Protect” and select the “i” icon.
  4. Select “Forget This Device” and confirm your choice.


Once you've cleared your bluetooth cache, re-pair your Protect and get going!

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