If you find your Protect is disconnecting:

  1. Check your phone is within 10m of the Protect.
  2. Check there is not obstruction between your phone and the Protect (walls are a common block). 
  3. Check you are not using a large amount of Apps that use Bluetooth or GPS - they could interfere with connectivity. 
  4. Try re-pairing your Protect. See below to forget a device for re-pairing.
  5. Check out our article on resetting your Protect or clearing your bluetooth cache next. 


To forget your Protect:

  1. Open the Tended app and choose "settings".
  2. Tap "Device settings" from the list.
  3. Tap the Protect you would like to forget.
  4. Tap "forget".
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